After-sales Service Policy for IFLYTEK Products

The After-sales Service Policy for the IFLYTEK products, applicable to units delivered in original packaging to purchasers, will adhere strictly to the laws and regulations, observe industry standards, fully respect consumers' rights, and provide consumers with comprehensive service coverage. In accordance with national regulations, IFLYTEK assures consumers that in the event of product performance failures, appropriate after-sales services will be available. We strongly advise you to thoroughly read through this policy, ensuring your full comprehension of your rights and obligations contained herein.

Nothing within this policy is intended to restrict, amend, deprive, waive, exclude, or suspend any mandatory warranty entitlements or non-excludable statutory rights you may have under the law. In case any section, provision, clause, sentence or part thereof of this policy be deemed invalid or unenforceable, it will be modified to the minimal extent necessary to render it valid and enforceable, with the remainder of the policy unaffected and remaining in full force and effect.

Unless otherwise explicitly stipulated, the terms and conditions contained within this policy are exclusively those expressed herein. Any other agreements, provisions, or declarations, regardless of their origin, shall not be considered to extend, augment, reduce, or otherwise alter the warranty terms of this policy. No warranty or guarantee given by any other person, firm or corporation with respect to the Products shall be binding on IFLYTEK.

I. Contractual warranty: Free Repairs Within 2 Years

In the event that the product experience performance issues within 2 years (inclusive), customers can avail themselves of our complimentary repair services. However, this does not include failure scenarios as defined in Section V (Exceptions to the Warranty coverage).

1.For products requiring activation, the contractual warranty period commences on the activation date, which is defined as the moment when the consumer first activates the IFLYTEK product by connecting to the internet via, but not limited to, WIFI, 2G, 3G, 4G, and 5G mobile data networks. In case the final day of the valid contractual warranty period coincide with a public holiday, the immediate following working day will be considered the concluding day of the contractual warranty period;

2.For products without an activation date, the commencement of the contractual warranty period corresponds with the date specified on the customer's product purchase invoice or proof of delivery (POD);

3.In the event that the customer cannot provide the aforementioned invoice or POD, the commencement date will be deferred by 90 days from the manufacture date indicated in the product's serial number (SN);

4.Contractual warranty claims for product accessories, such as chargers and data cables, require the presentation of the product's warranty certificate to verify their continued coverage under the warranty.

Ⅱ.    Commitment to Repair Quality

1.Within the warranty period, if the product (excluding accessories) undergoes a replacement, the warranty period for the replaced product will be reset; in the event of partial replacement, the warranty period for the main unit will extend for additional period on top of its original warranty period.

2.Any parts replaced or repaired beyond the warranty period will enjoy a 6-month complimentary warranty period. 

Ⅲ.    Exceptions to the Contractual Warranty Coverage

1.Products without a warranty certificate and valid invoice: products where the warranty certificate does not match the product model; where the warranty certificate has been altered; products that have surpassed the warranty duration;

2.Products where the nameplate, SN barcodes, or tamper-proof labels have been torn off, damaged, or are unreadable;

3.Faults or damages arising from modifications, disassembly, firmware flashing, or repairs not authorized by IFLYTEK;

4.Failure or damages resulting from transport-related issues, loading and unloading, or falls during the returns, replacements, and shipping for repairs;

5.Accidental or human-induced product damages, such as liquid ingress, impact damage, unsuitable voltage input, excessive compression, motherboard warping, etc. In the case of power adaptors, notable physical harm, fractures, broken legs, severe deformation, power cord damage, severed wires, exposed cores, etc.

6.Product failures or damages caused by not following the instructions for installation, usage, maintenance, or storage as specified in the user manual;

7.Failures or damages caused by other unavoidable factors (such as fire, earthquake, flooding, etc.).

8.Counterfeit or incompatible products/parts or any accompanying products/parts;

9.Deterioration of the product due to normal wear and tear, including but not limited to rust or stains.

Ⅳ.    Guidelines for Returns, Replacements, and Mail-in and Walk-in Repair Services

1.Before initiating a return, replacement or repair, please ensure the following items are prepared:

For customers who satisfy the conditions for a return, please reach out to the seller to process the return.

2.Prior to repairs, we advise you to back up your personal data. The repair process might lead to the loss of your personal data. While IFLYTEK is committed to protecting your personal privacy and will not access data stored on your product, we do not assume responsibility for any damage or loss of personal data incurred during the repair process.

3.For repairs, the product must undergo IFLYTEK's professional testing. Upon confirmation of a defect, IFLYTEK will determine the appropriate repair scheme. For products within the free contractual warranty period and within the validity period of the agreement, consumers are entitled to repair, replacement, or returns as stipulated herein. If repair or replacement is opted for, the replaced defective parts will be the property of IFLYTEK; and products without faults following inspection will be returned in their received condition.

4.It is essential that you retain your product's contractual warranty certificate and present it upon request to IFLYTEK or its representative as evidence of the contractual warranty period. For products without warranty certificate, IFLYTEK reserves the right to refuse to provide after-sales services with regard to the contractual warranty.

5.If the product fails to meet the warranty conditions, IFLYTEK offers paid services.

6.IFLYTEK will maintain records of consumer's warranty claims, documenting the following:

a)The consumer's name and address;

b)The product name, model, and purchase price;

c)The date IFLYTEK fulfilled the contract;

d)The date the defect was reported;

e)Deion of the defect;

f)The rights the consumer wishes to exercise in line with their warranty claim; and

g)The resolution or rejection of the warranty claim, or the right to enforce the claim.

7. To the maximum extent permitted by law, IFLYTEK does not assume liability for the following:

a)Any damage caused to your product;

b)Any loss of income, profits, sales, contracts, business opportunities, business or anticipated savings;

c)Loss of goodwill or reputation;

d)Loss or damage to your data;

e)Any property damage or personal injury (including death) to any party; and

f)Any incidental, consequential, punitive, special, penal, multiple, pure economic loss, or other indirect damages arising from or related to the use of the product, whether based on warranty, contract, tort, regulation, strict liability or otherwise, even if IFLYTEK has been advised of the potential for such damages or losses.

8. To the maximum extent allowed by law, the warranty (including implied, statutory warranty, product warranty, contractual warranty and mandatory guarantee) expressly stipulated in this Agreement is the sole and exclusive warranty related to the product, excluding any other warranty, statement, endorsement, or condition, whether oral, written, express, implied, or statutory, including but not limited to any implied warranty of quality, merchantability or fitness for a particular purpose, or warranty against hidden or latent defects. Where any warranty cannot be excluded, such warranties should be limited to the terms and duration specified in this warranty.

Ⅴ.    Special Provisions

1.This warranty agreement shall be governed by and interpreted in accordance with the laws of the country where the product has been purchsed;

2.The above terms and conditions apply solely to end products sold by IFLYTEK in your country;

3.This warranty agreement is non-transferable; and

4.We shall bear no liability for any other warranties given by the seller to the consumer without the explicit commitment from IFLYTEK.

TÜRKİYE

COUNTRY SPECIFIC ADDENDUM TO THE AFTER SALES POLICY

Commitment to Repair Quality

Within the warranty period, if the product (excluding accessories) undergoes a replacement, the warranty period for the replaced product will be limited to the remaining warranty period of the purchased product; in the event of partial replacement, the warranty period for the main unit will extend for additional period on top of its original warranty period.

Special Provisions

1.This Agreement shall be governed by and interpreted in accordance with the laws of Türkiye;

2.The above terms and conditions apply solely to end products sold by IFLYTEK in Türkiye.