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Service and Support

In terms of engineering management, iFLYTEK Intelligent System meticulously prepares and effectively implements detailed project management plans for customers based on environmental characteristics of a project and actual needs of customers, covering progress, quality, communication, and risk management. In addition, iFLYTEK Intelligent System strengthens the in-process control by means of the featured IT system, enterprise project management system, call center system, technical support website, and configuration management system. 

In regard to quality management, iFLYTEK Intelligent System has achieved the certification of the ISO9001:2008 quality management system, the occupational health and safety management system, and the environmental management system. The system design, installation, construction, quality control, and after-sales service of all intelligent building and system integration services comply with the requirements of the ISO9001:2008 quality management system. In addition, we have made continuous efforts to improve the product and service quality and to enhance the reputation and image of the company. 

Good operation maintenance service is essential to stable operation and prolonged use of information systems. In this regard, iFLYTEK Intelligent System has established long-term, high-quality cooperation relationship with many vendors in equipment, technology, training, and personnel. Relying on our professional customer service platform including the 400 call center system and technical support system, highly efficient and flexible customer service system, and well-trained service team, we provide 7×24 technical support and service for customers in all 17 prefecture-level cities and municipalities in Anhui Province. It has always been our pursuit to provide customers with all-around and considerate maintenance solutions and timely and professional maintenance services.