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Application Solutions to Telecom Carriers and Industry Enterprises
Intelligent Customer Service Center

Application Solution

Based on iFLYTEK intelligent speech and language technology, iFLYTEK intelligent customer service solution is an all-round solution integrating capabilities of speech synthesis, speech recognition, voiceprint recognition and natural language comprehension. It can interact with users by natural speech or text and intelligently guide users in responding to users' demands.


iFLYTEK intelligent customer service solution helps enterprises build professional intelligent customer service centers, is accessible to users via multiple channels such as telephone, fax, e-mail, SMS, IM and APP, and accomplishes self-service search, consultation and handling through natural voice or text communication, thus enhancing users' service experience and use viscosity.


By its superiority in core speech and language technologies, iFLYTEK has been committed to studying social and industrial applications, accumulated rich project experience, extracted knowledge base resources in a lot of industrial fields and been able to fast customize professional solutions specific to industries. iFLYTEK intelligent customer service solution can help enterprises develop innovatively, analyze massive user information, tap potential business demands, reduce operating costs, increase profits and revenues, and sharpen corporate core competitiveness.

Industry Applications

iFLYTEK intelligent customer service solution has been successfully applied in various fields like telecommunication, finance, power, transportation and education, and became a model in Shanghai World Expo 2010. With a share of 80 percent in domestic mainstream industrial markets, it has launched mass intelligent customer service applications in China Mobile 10086, China Unicom 10010, Industrial and Commercial Bank of China, China Merchants Bank, China CITIC Bank and Shenzhen Development Bank, with over 100,000 ports in operation. The solution has produced prominent operating effects. We are committed to working with our partners to offer users professional information search service and build a complete intelligent customer service center industry chain.

Applications

Tel:0551-65331503Contact:Li Zhaohui
Address:National Intelligent Speech High-tech Industrialization Base, No. 666, Wangjiang Road West, Hefei City, Anhui Province, China
Speech Synthesis

Application Solution

By using intelligent speech technologies, the iFLYTEK TTS solution automatically converts any words into clear, smooth, and natural speech in real time, meeting the service requirements of the massive, dynamic, and personalized voice information. The solution enhances users’ experience by providing clearer and nature speech, provides rich information service contents quickly and conveniently by converting any texts into speech, and improves the work efficiency and lowers the operating cost by freeing agents from cumbersome or simple but repeated jobs.

Industry Applications

The iFLYTEK carrier-class TTS solution is mainly applied to call center systems in the telecommunications, finance or government fields, to meet the service requirements of massive and dynamic information broadcasting and automatic menu query, which can hardly be realized through traditional operator service. 

At present, we have accomplished over ten thousand application cases, more than 100,000 ports in online voice platforms, and served hundreds of millions of users each day. The iFLYTEK speech technology has occupied over 80% of market shares in telecommunications, finance, post, energy, transportation industries and government agencies. 

Applications

Tel:0551-65331503Contact:Li Zhaohui
Address:National Intelligent Speech High-tech Industrialization Base, No. 666, Wangjiang Road West, Hefei City, Anhui Province, China
Speech Analysis

Application Solution

iFLYTEK speech analytics system can help you conduct structural processing of massive recording data, form data for query and application. So you can understand customers' aspirations, explore users' potential demands, diagnose existing management systems and boost service level.


The system analyzes recording data, converts them into structural text information, separates speeches, differentiates speech content and identifies silent sections of recordings.




Industry Applications

By exploring speech information in depth, speech analytics can retrieve characteristic information in speech such as keywords, location information of keywords, speakers' emotions and long silence. Through speech analytics, massive recording files and audio files can be analyzed and processed effectively, thus accomplishing knowledge mining of speech and fast retrieval of speech files.、


iFLYTEK VoiceInsight speech analytics solution: Based on iFLYTEK's world leading core technology of speech analytics, according to actual business needs of customer service centers, the solution can effectively and automatically analyze recording data, extract effective information, and enable users to properly manage mass customer service recording data to assist in customer service quality inspection, thus pertinently improving customer service quality and enhancing customer satisfaction; and can mine user behavior data through the system, thus making marketing decisions accurately and duly. iFLYTEK VoiceInsight speech analytics solution has been successfully applied by operators and financial institutions such as Shanxi Mobile, Guizhou Mobile, Shanghai Telecom and Huishang Bank.




Applications

Tel:0551-65331810Contact:Ding Wei
Address:National Intelligent Speech High-tech Industrialization Base, No. 666, Wangjiang Road West, Hefei City, Anhui Province, China
Business Travel Query

Application Solution

Based on iFLYTEK intelligent speech and language technology, iFLYTEK business travel search solution is a self-service speech solution providing information search services in vertical fields like telephone number, transportation, travel and catering. The solution can build an all self-service platform for customers. Users can visit the platform via a mobile client or by dialing the hotline, and can fast search desired business travel information in natural languages anytime and anywhere.

Convenient business travel information search has replaced traditional manual keying and human service. iFLYTEK intelligent speech and language technology can fast learn users' intentions, and support natural speech and language interaction in multi-accent environment and other complex environments to serve users more conveniently. iFLYTEK business travel search solution can save operating costs for customers and sharpen their service competitiveness, enhance use experience and user viscosity, and create value for customers.

Industry Applications

With features such as oral communication, fast guidance and efficient search, iFLYTEK business travel search solution can help travel service providers save costs, improve efficiency and increase revenues. It is a high-end service product reassuring service providers and satisfying users.

Massive information retrieval: Supports fast retrieval of over 10 million items of information and responds to users' requests efficiently;

Natural language interaction: Supports users in expressing service demands with natural language;

Fuzzy retrieval: Has strong fault-tolerant capability and supports fuzzy wording through intelligent guidance and semantic disambiguation.

Dialectal accent: Supports recognition of standard mandarin and mandarin with dialectal accents



Applications

Tel:0551-65331503Contact:Li Zhaohui
Address:National Intelligent Speech High-tech Industrialization Base, No. 666, Wangjiang Road West, Hefei City, Anhui Province, China